GENERAL POLICIES:
Check-in at 3:00 pm and check-out at 1:00 pm.
For early check-in or late check-out, there is an additional charge. Please request this service at the reception, always subject to hotel availability.
Law 1335 of 2009 prohibits smoking in the rooms and any indoor area of the hotel. Additionally, the consumption of psychoactive substances is not permitted in the rooms or anywhere on the hotel premises. If violated, a 50% charge of the room rate will be applied to your account for cleaning purposes.
To confirm your reservation, it must be guaranteed with an advance payment equivalent to the value of the first night.
All rooms will be inspected before check-out.
All persons entering the room must present an original identification card and register at the reception. This incurs an additional charge.
Children aged zero to two years stay for free. Children from 2 to 10 years old will be charged for breakfast and will share available beds in the room. Children over 10 years old will be charged as an additional person.
ACCOMMODATION POLICIES FOR MINORS:
COLOMBIAN NATIONALS
Present original documents from one or both parents of the minor, along with a Birth Certificate or Birth Record, to verify the first-degree family relationship (biological parents).
If the minor is accompanied by a responsible adult, the following documents are required:
- Original document of the responsible adult
- Birth Certificate or Birth Record to verify the first-degree family relationship with the parents
- Original authorization document from one or both parents, signed and notarized, granting permission for the minor to stay with the responsible adult.
WE ARE COMMITTED TO THE PROTECTION OF CHILDREN AND ADOLESCENTS, THEREFORE, WE PREVENT ANY FORM OF CHILD EXPLOITATION.
FOREIGNERS
For foreign minors, only the original passport is required. No documents verifying the family relationship will be required.
CANCELLATION AND NO-SHOW POLICIES
Refundable rates for cancellations between 24 and 48 hours before arrival will have no penalty. Please request your cancellation number.
NON-REFUNDABLE RATE:
The hotel charges for cancellations and modifications.
If canceled on the same day of arrival, 50% of the first night’s rate will be charged.
In case of no-show, 100% of the first night’s rate will be charged, and the reservation will be canceled.
Reservations cannot be modified.
In case of no-show, the entire advance payment will be charged.
For early departures, the full stay will be charged.
Advance payment required for the entire accommodation.
BREAKFAST:
Breakfast is included in most rates. Please check your reservation confirmation.
PARKING:
Free private parking is subject to availability. Please reserve in advance.
USE OF CREDIT CARDS:
To protect against credit card fraud, guests must present the credit card and an official ID with a photo of the cardholder at check-in.
The hotel reserves the right to reject a guest at check-in if this requirement is not met.
TAXES IN COLOMBIAN TERRITORY:
VAT exemption for Tourist Packages for all NON-Residents in Colombia, according to Article 481 E.T literal d) and regulated in Decree 297 of 2016, Res 6045 of 2017, and Res 3167 of 2019. Applies to NON-RESIDENTS in Colombia, whether nationals or foreigners, with visa type “V” (Tourism/Business), and permit type “PT” which includes (PIP3, PIP5, PIP6, or PIP-10). The proof for this exemption, as per DIAN, is a copy of the passport showing entry into the country with a stamped visa from the Migration Department at the airport. If guests enter the country through express channels such as biometric or kiosk systems, the exemption will not be granted.
PERSONAL DATA TREATMENT:
Guests, companions, and users accept the Personal Data Protection Law, which will be stored in accordance with the provisions of Law 1266 of 2008, Law 1581 of 2012, Decree 1377 of 2013, and other regulations that modify, regulate, or expand upon this matter.
OTHER RULES:
- Hanging or extending clothes in hotel spaces is not allowed.
- Additional persons entering the room must be registered at the reception; this incurs an additional charge.
- Guests are not allowed to transfer between rooms.
- Removing items from hotel premises is not allowed.
- No activities other than accommodation are allowed in the rooms.
- The charge for losing the room key or keychain is $60,000.